Our Values

We Are Pragmatic

As we move through a world that is changed forever, our approach evolves too.

  • We focus on practical approaches and finding solutions

  • We look for ways to drive business growth and prosperity

  • We take responsibility for and answer for our actions

We are pragmatic and drive business growth with our practical approach, driving business growth and prosperity.

We Love to Pursue Outstanding

This value is part of our Kew Green family DNA but what does this really mean in practice?

  • We practice excellence and integrity in all we do

  • We are energetic in our dedication to our customers

  • We focus on improving on the past and building the new

What have you been doing this week to pursue Outstanding?

We Focus on the Details

As we deal with the ever changing needs of our customers the details matter and help us all make a difference to everyone we deal with.

  • We recognise that the little things make a big difference

  • We focus on marginal gains to improve productivity and achieve sustainable success

  • Our processes underpin everything we do

Focusing on details is what sets us apart from the competition, we make the outstanding happen everyday.

We Respect Our People and Communities

Today businesses look towards people, planet and profit. This is where we can all make a difference both at home, work and together, which is why our final value is Respect.

  • We are warm and sincere; we never tolerate discrimination or unfair bias

  • We always work in the spirit of collaboration and harmony

  • We are invested in leaving a positive and sustainable legacy for future generations

Our future survival depends on our behaviour changing now for the planet and our people.

Our History

We are delighted that you have chosen to work for Kew Green Hotels, and we are committed to ensuring that while you work in our business you have a thoroughly enjoyable time. You may be here for a long time (and we sincerely hope you are), or for a short period, either way you will be an equally valued and important member of the team.

Kew Green Hotels was founded in September 2001 to operate high quality, full and limited service hotels under brand franchises in prime locations throughout the UK. We currently operate more than 50 branded hotels and are actively looking to expand our portfolio over the next few years. The majority of our hotels are run under franchises - you'll recognise well-known brand names like Holiday Inn, Holiday Inn Express, Hilton, Crowne Plaza and Courtyard by Marriott. In addition we have the UK's first Voco Hotel (St John's Solihull). Whichever hotel you work at, Kew Green Hotels is the Company that operates it.

We are dedicated to becoming a first rate employer. We want to employ and retain good people, because ultimately Kew Green Hotels and the customer service that it provides is only as good as the people who work with us. We are also committed to treating all of our colleagues with respect. If you feel, at any stage, that there is something wrong or that you are being treated unfairly we want to hear about it.

There will be times when you have to work very hard and life will seem stressful. Never be afraid to ask for help. No one, including your manager, can solve problems if they don't know about them. Good communication helps everyone.

During your time working for Kew Green Hotels we promise you the following:

We will always treat you fairly and with respect.

We will regularly communicate Company information to you.

We will encourage innovative ideas. If you have ideas that you think we should implement, please tell us.

We will commit to creating a fun and enjoyable working environment.

The hotel business will at times seem very complicated and confusing, but in reality it is very simple. We are here to look after our guests and provide them with an outstanding customer experience. If you remember that you are in the customer service industry and that you are there to help, then you will never go too far wrong.

There will be times when customers are very difficult and high-quality customer service is the last thing on your mind. Try to remember at times like this, we are all human and that a smile and offer of help will almost certainly resolve the situation.

We hope that you enjoy your time at Kew Green Hotels. We will do everything in our power to make sure that you do.