Electronics Communications Technician

What Electronic Communications Technicians Do

Electronic communications technicians install, monitor, maintain and troubleshoot a variety of Internet, telephone and television equipment and systems. They are most frequently employed by wired and wireless carriers, building contractors, cable television companies or other telecommunications services. Their job duties typically include installing, replacing or repairing equipment for businesses and private residences, such as dial-up systems, routers, telephone jacks and wires. Some technicians may specialize in Private Branch Exchange (PBX) or switchboard work and provide technical support for Voice Over Internet Protocol (VoIP) services. 

Work Environment

Technicians who specialize in troubleshooting and fixing automated teller machines (ATMs), computers and office equipment are typically employed in bench or field positions by private businesses. Areas of expertise may include copiers, external hard drives, network connections and electronic kiosks. 

Electronics and communications technicians must have strong math and science skills. They should also be manually dexterous, mechanically oriented and able to tell the difference between color-coded parts and wires. Attention to detail and an ability to multitask are key; good customer service skills are essential, especially when helping nontechnical users understand how to operate new devices and equipment.