Technology and livelihood education 9

Personal Entrepreneurial Competencies [ Part 1 ]

Personal Entrepreneurial Competencies [ Part 2 ]

Receiving Reservation Request

Recording Details of Reservation

Guaranteed and Non-Guaranteed Reservation

Updating Reservation

Advising Others on Reservation Details

Review, Recap, and Recognition

Preparing for Guest Arrival

Welcoming and Registering Guests

Organize Guest Departure

Generating and Checking Guest Accounts Accuracy

Processing Payments

Obtaining Future Reservations

Night Audit Process

Review, Recap, and Recognition

Monitoring Financial Transactions

Completing Routine Records and Reports

Providing Information on Club Services and Process Memberships

Standards When Talking to Clients

Handling Guest Complaints

Monitor Entry to Club

Required Skills and Knowledge that a Front Desk Should Possess in Order to Facilitate Responsiblities in Monitoring Club Membership

Review, Recap, and Recognition

Typical Hotel/Motel Procedures for Handling Luggage at the Arrival and Departure

Handling Guest Luggage

Responding to Request for Concierge Services

Evaluation of Performance in Providing Porter Services

Prepare Guest Folio

Types of Folio

Duties of Hotel Cashier

Review, Recap, and Recognition