Personal Entrepreneurial Competencies ( PECS )
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Develop a Product/ Services in Contact Center Services
Selecting a Business Idea Based on the Criteria and Techniques Set
Communicate Effectively in English - Communication Pathways
Communicate Effectively in English - Elements of Communication
Analyze Communication Process - Part 1
Analyze Communication Process - Part 2
Communicate Effectively in English - Elements of Communication - Sentence Construction
Communicate Effectively in English - Elements of Communication - Subject Verb Agreement
Communicate Effectively in English - Verb Tenses
Communicate Effectively in English - Prepositions
Communicate Effectively in English - Modifiers
Communicate Effectively in English - Conditionals
Listening Skills 1
Understanding the BPO Standards - Part 1
Understanding the BPO Standards - Part 2
Services Within the BPO Industry - Part 1
Services Within the BPO Industry - Part 2
Services Within the BPO Industry - Part 3
Services Within the BPO Industry - Part 4
Call Center Agent's Performance Metrics
Review, Recap, and Recognition
Answering and Talking on the Phone
Contact System Servicing
Phone Etiquette
Hold Process
Types of Complaining Customers
Acknowledging and Providing Appropriate Response
