Basic info

All orders in Monta, are originally created in Magento. Magento automatically sends the orders to the Monta system after payment is received.

We do not create new orders in Monta

We can look up information and make some changed in address details / shipper (depending on the status)

In above screen we see

• The carrier: automatically selected or selected by the customer on the shop

• Delivery name: name inserted in Magento in Shipping Address

• Delivery address: city name and country only

• Received date: date the order was sent from Magento to Monta

• Order number: the magento order number

• Reference: added by Monta or colleagues

• Status
  Changes can be made: click here for procedures
  Queued: the order has not been handled by Monta yet
  Picking: the order is being picked at the moment. In case of changes, put order on blocked to avoid order being shipped while make the changes
  Backorder: A product is not in stock. Check in the order details which product.
  Blocked: the order has been blocked. This is mostly done manually and the reason should be added in the reference.

Changes cannot be made:
Shipped: the order was shipped and can no longer be changed
En Route: the order is on it's way to the customer
Delivery failed: the delivery failed, please check the T&T
Cancelled: the order was cancelled. Please check the comments for the reason
Delivered: the order was delivered.

Click on View details for more information for a specific order