Parcel Investigations

When a package is delayed or states delivered but was not received by the customer, we can start a Parcel Investigation. The aim is to get some money back via a claim. 

Where does the claim needs to be sent?

Outbound:

from Monta: see Monta Parcel Investigations
from Italy: check with Stefano/Riccardo

Inbound: 

label created via Monta: see Monta Parcel Investigations
label created via Returnista: please fill in this form and keep and snooze the conversation https://form.typeform.com/to/WKAFbIna