Return label

It costs quite a lot to handle a return (e.g. the return label, Monta handling the return). Solver has therefor decided to refund without returning a product if the amount is <30 euro.

• See Tasks - Returnista how to handle this

This applies to the majority of orders.

 to update returnista procedure!

Some pumps are not shipped from Monta, they are shipped directly from Dab. Therefor you will not be able to find an order in Monta. These pumps need to be returned directly to Dab. Below procedure applies for all countries:

• Ask the customer for pictures of the received articles and the reason

• Contact Riccardo per email or slack. He will create a return label.

• He needs:
  - the pickup location of the article (same as delivery?)
  - the weight of the pump (to be able to select the cheapest carrier)
  - the order number
  - he prefers to receive a picture of the article, especially in case of a damaged article

• He will send you a return label or reference that customer can write on the box.  

• to update Returnista part!

to be added!