Mollie

Mollie is our external partner for all payments. Customers have several payment options on the website. All payments are handled through Mollie. 

• external partner - external bank account

• all payments 

• majority of refunds

• Possibility to create Manual Payment Link

• Not all colleagues have the same authorizations. E.g. some colleagues can refund orders, others do not have access to this. 

When logged in, the first page shows the most recent payments. Please see image below for an example

• Many search options are possible. Most frequent is order number or email address

• Filters can also be used when searching for an order

• Payment status
  Open - customer is currently in the process of payment
  Paid - payment received, order should automatically be handled in Magento/Monta
  Authorized - payment accepted by Klarna, order should automatically be handled in Magento/Monta
  Failed - payment not received. Check details to see why
  Expired - payment not received. Check details to see why
  Refunded - Payment received but (partially) refunded. 

In the payment details, a lot of information can be found. See image below for an example. 

Payment issues are indicated in the history (on the right hand side)

For more information regarding payment issues, please see Orders - Payment - Payment Methods