Monthly data Customer Service

Contactmoments per order 

Every month we collect the contactmoments per order per shop. We use the data from Trengo.

How to collect the data

Open the Cijfers 2026 Customer service Excel file 

Login to Trengo and go to reporting

Select werklastbeheer

Adjust the date to the full month from which you need to collect the data

Click on filter and select channels

Select the channel and insert the number that you see at created tickets in the excel file

After you filled all the data go to the Monthly Dashboard - Solver Management to the tab customer service and insert the CMPO