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Credit memo
Credit memo
If an order has been (partially) refunded, a credit memo will be made by the people in charge of refunds (Pascal, Ashley or Aaron)
There are 2 different ways to refund:
Refund (applicable amount will be credited to customer's bank account):
This is used in case of returned goods, cancellation of an order, when customer receives a discount after payment (e.g. TDMG)Refund for administration purposes (no money credited to customer's bank account):
This is done in case a customer wants to modify his order to a different product
The difference is not visible in the credit note. If it was a refund for administration purposes only, there will be comments added to the order.
It is very important that the amount paid and the amount in Magento match 100%.
In the menu on the left, click on Credit memo
If there is a credit memo, it will appear in the same way as an invoice
You can click on it to open it and send it to a customer the same way as an invoice
In the Order Totals, you can see which amount has been refunded
The status of the order after a full refund is Closed.
If it was partially refunded, the status remains Complete.
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