Labels

All tickets need to have a label before closing the ticket.

Emails are automatically labeled by AI. If incorrect, please modify the label manually.

View tickets based on label

A list of labels has been manually added (if you want to add a label, please ask Ilse).

You can click on a label on the left menu to see tickets with that label only.

Urgent: the AI assigns a ticket as urgent when a customer says he wants to cancel or modify his order.

Calls, chats and whatsapps need to be labeled manually.

Click on the Label icon and a dropdown menu will appear.

Now select the most applicable label.

NOTE: it is possible to assign 2 labels to 1 ticket (e.g. B2B + TDMG)

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