Please see Orders - Returns for the complete procedure
Select the order in Monta and add a Return Forecast by clicking on Return - Create Return Forecast
Insert the comment and select the reason
Save the changes and add a Return Label by clicking on Confirm and Create labelÂ
In the next screen, select DPD.
We only return parcels to Monta with a DPD returnlabel
Then create the label by clicking on Create Return Label
Download the label on the following page by clicking on Click here to download the (first) return label
In case a customer needs to send back 2 parcels, you need to create another label by clicking directly on Create Return Label (instead of forecast)
Send the returnlabel to the customer via the RMA only!
Please see Orders - Returns - Returnlabel for the complete procedure