Withdrawal

Return process (withdrawal) ** for UK requests are still done via RMA **

1. Customer requests return directly on the website or per mail/phone

2. a return request needs to be created in Returnista (by the customer or if needed via the CSA)

3. Return conditions are checked automatically

4. Return Forecast is added automatically 

5. Return Label created and sent via Returnista

6. Customer prints the label 

7. Customer brings the parcel to a local DPD parcelshop

8. Parcel is delivered at Monta

9. Monta handles the return in their system

10. A colleague who handles the returns will check the return, update Monta, and handle the refund

11. check: do we also update the status in Returnista?

Once the parcel has been returned to Monta, the refund (or exchange) should be treated within 5 working days