Employee Hasn't Been Paid?

Many times when an employee hasn’t been paid, there is actually something wrong with the direct deposit. Occasionally HR hasn’t received a letter of offer or a timesheet, or the documents were submitted late. Before contacting HR, follow these steps:

Have the employee view their pay stub

Have the employee log into Banweb to look for their pay stub information:

1. Employee Services tab -> Pay Information -> Pay Stub; select calendar year, then month
   1. If there isn’t a pay stub, there hasn’t been a payment processed! See troubleshooting below.
2. Click the link for “Check or Direct Deposit” or scroll down to be brought to the check information. If a paper check has been processed instead of direct deposit, the information will be here.

. If the direct deposit information is incorrect, have the employee contact the payroll team directly ASAP.

1. More pay stub information here: https://www.pdx.edu/hr/your-pay-stub

Confirm through Banner

To verify if a payment is being processed: Using PHILIST: Enter the employee ID, then go to next block.

• Payroll ID is either HR for hourly or MO for monthly.
• Event types:
  • Original: This payment was fed through normal payroll and was either processed normally through direct deposit or a paper check was cut and available on payday.
  • Manual: This payment did not get fed through normal payroll and a paper check was/will be cut.
    • Scroll to the right to see the activity date; this is when the check was cut.
  • Voided/Redistributed: These generally mean that a labor redistribution was done on the Original payroll. These entries are usually safe to ignore for this purpose.
  • Adjusted: These indicate adjustments to the Original/Manual payroll, usually involving OPE and/or taxes. These entries are usually safe to ignore for this purpose.
• Disposition:
  • 40 or 50: A payment is being processed but is not yet available.
  • 60 or 70: A payment has been processed.

Troubleshooting

If a payment is not visible in PHILIST:

Step 1: Check NBAJOBS: Is the job information entered and correct?

• If not, check the status of the EPAF (for graduate assistants or hourly students) or follow up with the employment team with a copy of the signed letter of offer.

Step 2: For hourly employees, check the timesheet:

• If you are the timesheet approver, check Banweb for the timesheet.
• If you are not the timesheet approver, run ZPHRTITO with the employee ID and pay number (YYYYMM; eg 201612 for December 2016). Both of these will show the timesheet status.
• If the timesheet is in ‘in progress’ or ‘not started’, the employee will need to complete and submit the timesheet ASAP. If the timesheet is not approved, approve the timesheet.

Step 3: Contact payroll to verify a payment is being processed if all else fails.

• Payroll may still be acting on the payroll information, but not in a location where non-HR folks can see. However, in rare instances, information will not be passed from the employment team to the payroll team.

Paper (manual) checks at Cashier’s

HR typically emails the employee when direct deposit fails or when a paper check is available to pick up.

• Payroll checks are cut every Tuesday and Thursday and are available at the Cashier’s window in Neuberger Hall. HR makes every attempt to have paper checks available on payday. However, if payroll information is processed late, checks are available on the following Tuesday or Thursday after 4 PM.
• Employees will need to bring photo ID to pick up their checks.
• The Cashier’s window will hold a check for 5 business days, then will send the check to the address on file.
• The employee can authorize another person to pick up their check. The employee will need to email cashiers@pdx.edu from their PSU email address with their information as well as the name of the person authorized to pick up the check.