Call Taking Procedures

UVU  POLICE DEPARTMENT 

ANSWERING AND GENERAL CALL TAKING PROCEDURES  

NON-EMERGENCY ANSWERING 

1. UVU Police or Campus Police as the greeting 

2. Determine if the issue is occurring on Campus –if not, transfer to appropriate agency – EX: Metro (Provo, Orem and Lindon) - Central (Vineyard) - UTA (Orem Frontrunner Station) - UHP (On/Off ramps, freeway)  

3. Enter CAD call in Spillman using AC (add call) Command 

Must be obtained on all calls: 

1. Verify the address given by the caller (where the problem is occurring), ensuring that the incident did occur on campus  

2. Verify the specific location/building/classroom, etc. 

3. Obtain caller information - phone number, name, UVUID, dob, home address, etc. *Remember to add Complainant information in addition to caller info, to ensure proper case reporting. 

4. When it occurred/time delay (just occurred, in progress, delayed) 

5. What is the problem? “Tell me exactly what happened.” Add call comments to the CAD Notes section with a brief explanation of what is happening. 

6. Obtain a Physical Description and/or Vehicle description – whichever is appropriate 

7. Were weapons seen or involved?  

8. Were drugs or Alcohol involved?  

9. Do you know any of these individuals? Obtain a NAME and DOB.  

10. Does anyone need medical attention? If so, create a call for Metro to send Orem Medical – AT call#F 

11. Does the caller want the officer to contact them by phone or in person? What is their location? 

ACTION 

• **** Check cameras for updated location and suspect information ****

• Run any suspects in Spillman and NCIC, if applicable 

• Keep responding officers advised of any safety information from Spillman NAMES File 

• Run Plate information, if applicable 

SUSPECT/PERSONS DESCRIPTION 

• Gender (male/female) 

• Race (Black/White/Hispanic/Asian/Polynesian, etc.) 

• Age (or estimate) 

• Physical and Clothing Characteristics  

• Hair color 

• Shirt color 

• Pants/shorts/skirt/etc. and color 

• Shoe color 

• Carrying anything, description of item 

• Anything else that caller thinks stands out about them 

VEHICLE DESCRIPTION – (CYMBALS)

• Color 

• Year 

• Make 

• Model (Body Style)

• Accessories 

• License Plate number/State  

 Updated 03/18/2024