WhatsApp Support Overview

WHATSAPP SUPPORT OVERVIEW

Each country has a WhatsApp Support number where any enquiries from teachers and/or ambassadors can be logged. The WhatsApp Solution includes a Support Inbox for 2 countries.

AGGP currently has a Growth Package, this includes:

• 2 WhatsApp Business Profiles - one for each country (Kenya & Rwanda) have been set up and activated.

• Unlimited messages included in our growth package to 3 500 monthly active contacts (across both countries)

  • An active contact is an end-user that has exchanged at least 1 message over WhatsApp in a given month. Once this is reached, it’s recommended that the package be upgraded to the Enterprise solution, which allows 6 000 active contacts per month.

• To add a new WhatsApp profile under the same account (like a new country), the monthly fee will increase to 45 euros per month.

• Minimum subscription of 6 months. After this initiation period, it becomes a month to month subscription with a 1 month cancellation policy.

• Access for 10 support agents, managing both Kenya and Rwanda are included.

  • Any additional support agents (max 30) amounts to 25 euro per month, per agent.

• The Support Inbox is accessible to team members to respond to queries via the WhatsApp portal for respective countries.