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WHATSAPP OVERVIEW
WHATSAPP OVERVIEW
Since its first inclusion as a Wavumbuzi communication channel in 2018, our tactical execution of this platform has evolved to become the most valuable and direct method to communicate with key stakeholders at multiple touchpoints throughout the Challenge phases.
In addition to the initial objective to facilitate communication updates to a participating network of teachers, a second WhatsApp solution was implemented in January 2021 to serve as means of offering our users a direct support option to assist with any user Queries, similar to online chat functionality.
Read for more information: WhatsApp API & Business App Integrations & Use Cases
The 2 solutions are outlined below:
The 2 solutions are outlined below:
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