Outbound Channel Strategy

Social Media ✅

1. • Overview

   • Tactical Execution Incl. Social Ads

   • Facebook Business Manager

   • Guidelines

Google Advertising ✅

1. • Overview

   • Tactical Execution on Google Ads

Email ✅

1. • Overview

   • Tactical Execution of Emails

   • Best Use Cases & Examples of Segmented Email Campaigns 🆘

SMS ⏳

1. • Overview (Geoff)

   • Tactical Execution of SMSes (Geoff)

WhatsApp Groups ✅

1. • Overview

   • WhatsApp Groups

     • Tactical Execution of WhatsApp Groups

     • Group Etiquette

Calling Campaign ✅

1. • Calling Campaign

Public Relations ✅

1. • Overview

   • PR Strategy

Website ✅

• Website

Challenge Platform ✅

• Teacher Portal

• Learner Portal

Word of Mouth ✅

• Network Partners

• Innovation Experts & Influencers

Inbound Channel Strategy

Inbound Communication Protocols ✅

• How we deal with inbound queries

WhatsApp Support Line ✅

• Overview

• WhatsApp Support

  • Structure of WhatsApp Support

  • Tactical Execution for WhatsApp Support

• WhatsApp Support Guide for Tyntec

• Support Inbox Roster

• WhatsApp Support Inbox Help Videos

Knowledge Base ✅

• Managing the knowledge base