Steps for Storing a Device

            Pre-Requisite

1. Your organization needs to be on the Subscriptions Plan.

2. You need to be an IT/HR admin to trigger these actions.

3. Please ensure that you have added the new employee using the guide below:

Credits & Support Plan: 

What Happens After Submitting?

Additional Notes: 

• Explanation of the 3 options:
  1) Esevel retrieves and ships the device back to my company: Esevel will assist in retrieving the device and storing it at your warehouse.
  2) Esevel retrieves and stores the device in the Esevel warehouse: Esevel will assist in retrieving the device and storing it at Esevel’s warehouse.
  Note: A storage fee will apply.

• Deployment Date: Minimum of 5 working days after the request is submitted.

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.

• Monthly Reports: Our team will provide a monthly report on the status of your assets stored with Esevel.

• Once the request has been completed, the status of the device on your dashboard will be marked as "Warehouse."

• If you’re under the Secure & Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Warehouse."

Redeploy the device to the new user

If you’d like to redeploy the device to a new user, please follow the guide below.