Effective Timesheet Management

All staff must practice effective timesheet management to ensure on-time payment of their salary:

• Clock in (time in) using your scheduled shift - The main advantage is securing auto-approval of your timesheet and ensuring timely payment on each payday.

• Avoid clocking in using an unscheduled shift - Unscheduled shifts will be placed in pending timesheets, requiring manual approval, which could be prone to errors and may lead to payment delays, especially during sudden SSP changes. The unscheduled shift is mainly for recording excess hours or overtime. If you have no scheduled shift, request your SSP to create a scheduled shift for you.

• Use an alarm clock on your mobile phone/computer to track your time in and out - This prevents forgetfulness and avoids excessive breaks that could lead to reduced salaries. Nowadays you can customize your alarm clock in your mobile phone to include multiple alarms for your clock in and out as well with your break schedules. 

• Clock out (time out) properly: To ensure that you are paid properly, it's important to end your shift and take breaks as scheduled. One way to help with this is by setting an alarm on your mobile phone. This will remind you when it's time to take a break or end your shift, helping to ensure that your timesheet is automatically approved and your pay is secure.

• Provide countermeasures or solutions for redundant errors on your timesheet - Always find ways to minimize errors and prevent recurring mistakes

• Conduct basic troubleshooting if you encounter errors in Fast DTR - sign out and sign in again, and refresh your page. Errors may happen if you sign in on a different device. The software developers have already corrected most errors. If you encounter any system errors, please take a screenshot and report it:  Report Fast DTR Error Form

• Be honest when you request for timesheet adjustment - Provide proof of work, appropriate screenshots with date and time, and other evidence for justification to the Payroll Team and Client Success Manager (CSM) as they evaluate the request. Dishonesty may have a negative impact on your employment. You may use the sample template: Sample Template: Request for Timesheet Adjustment