SAMPLE TEMPLATE FOR PROOF OF WORK:
Use this Link: https://docs.google.com/spreadsheets/d/1edmilKzB4-iY_8QihfIHuc9GjbTTtmOaffKaB4Uc7Ek/edit?usp=sharing
Client-Disputed Staff Work Hours
When a client disputes the staff work hours, a validation request should be filed via the Client-Staff Concern Form. A ticket will be created to resolve the disputed hours.
The Staff Services Partner Lead will assign the Staff Services Partner in the ticket to resolve the concern.
Following the Timesheet Approval and Capping Process requirements, the Staff Services Partner will validate with the staff and get available proof of work for the disputed work hours.
Generally, staff will be paid for the rendered hours. Revalidation of the timesheet will be done when the client disputes it. Should the staff fail to justify the rendered hours, the Staff Services Partner will submit a recommendation for no payment.
Editing or deleting approved timesheets will only be done once the Staff Services Partner Lead reviews and validates the recommendation of no payment.
Removed Hours or Deleted Timesheets will mean no payment to the staff after validation of the Staff Services Team
Should there be any changes to the initially approved timesheets, the Staff Services Partner will confirm the changes to the involved Client Success Manager and Finance Team.
If the invoice needs to be adjusted, the Client Success Manager will send an email to invoices@bruntwork.co to request the adjustment.
BW Wiki Link:
https://sites.google.com/bruntwork.co/wiki/Staff_Services/staff-attendance-monitoring-processes/client-disputed-staff-work-hours