PROFESSIONAL CONDUCT AND WORK GUIDELINES  (AS OF JANUARY 2023)

Professional conduct is defined as the manner by which a person exhibits a courteous, conscientious, and generally businesslike manner in the workplace. In BruntWork, the staff is expected to exhibit professional conduct in dealing with clients and any interactions within BW. We put high regard for such behavior as we build our business from the trust the clients give us and, in return, provide the best service from our work-from-home setup.

How do we maintain professional conduct? The general categories and behaviors that affect professional conduct are, including but are not limited to, the following:

1. Reliability – refers to staff visibility and effective time management. Includes good attendance, constant communication with the management and the client, and overall proactiveness.

• Behaviors that affect reliability: 

a. Frequent unscheduled absences or failure to notify such absences. 

b. Failure to meet agreed schedules.

c. Absconding work. 

d. Mismanagement of work hours.

2. Productivity – refers to the quality of work done based on the expectations and standards set by the management or the client. Includes quality, productivity, efficiency, and effectiveness of the work. 

• Behaviors that affect productivity:

a. Frequent technical issues resulting in the inability to work or poor quality of work.

b. Failure to meet work requirements and submissions.

c. Failure to pass the quality of work.

d. Failure to communicate work or assignments.

3. Adherence – refers to the following of guidelines, procedures, or instructions given and provided by the management or the client.

• Behaviors that affect adherence:

a. Failure to follow work instructions resulting in financial loss to the Company.

b. Deliberate failure to follow work instructions resulting in rework.

4. Professionalism – refers to conduct in conformance to ethical standards, observing honesty and good faith.

• Behaviors that affect professionalism:

a. Fraudulent acts such as falsification of timekeeping records, qualification credentials, or any misrepresentation in any document.

b. Contracting with the Client outside of BruntWork with regard to compensation discussions or negotiations.

c. Using the Company or Client’s name in transacting for personal profit or benefit.

d. Conduct that BruntWork, in its discretion, determines to be unprofessional and against the best interest of the company or acts that are contrary to law.