Error when cancelling

I receive an error message when I try to cancel the booking, what can I do?

1. We don’t know what kind of issue.

Dear Customer,

Thank you for reaching out to us regarding your booking cancellation issues.

To assist you better, could you please send us a screenshot of the error message you encountered? You can email the screenshot to us at reservations@bookinggroup.com

Once we receive the screenshot, our team will be able to assist you more effectively.

Kind regards,

2. We know what kind of issue it is.

Dear Customer,

Thank you for reaching out to us regarding your booking cancellation issues.

-Supplier cancel problem ---> ask system operator what to do

Kind regards,