Embedded Files
Please, see the link:
https://docs.google.com/document/d/1bytf990xsXXYL6iAQ0PRTy8UM-0X6ThBl9e5LnE6ayE/edit?tab=t.0
Delay ( informed us before by email, provided requested docs + made similar booking in our system ( Only for POA RC)
Flight canceled ( informed us before by email, provided requested docs + made similar booking in our system ( Only for POA RC)
Loyal customer ( 3+ bookings with us/ Not RC with fees) - Red color in BCRM
Incorrect information in Confirmation voucher ( Address, pick up instruction, T&C)
Double booking
Post Travel
Same data (date/time/customer Name/etc)
Removed Pre checked extras + new booking
Made a new booking with RC directly ( some objective issue)
6. Force Majeure(only if possible)
Refunds ( money ) - see Customer Care Department Refunds table
Refunds ( money ) - see Customer Care Department Refunds table
Confirmed fleet fail (confirmed with RC)
Net rate difference (confirmed with RC)
Double booking ( already offered CV - wants only money -more than 2 DBL/etc)
No show + No cars available (confirm with RC)
No show + Not customer's fault (service failed) (confirm with RC)
Wrong T&C (bugs, no info, etc) (confirm with database)
Technical issues (confirm with database)
PLEASE REMEMBER, REFUNDS can be offered:
if it's POA
If it is Prepaid & and RC confirmed - it is removed from the billing list
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