Understanding the Non-Show Button: 

Understanding the Non-Show Button: We do open a case if a reason of no show 

The Non-Show button is located at the bottom of the reservation page.

• If it is red, this case has not been marked as a non-show.

• After pressing the Non-Show button, it becomes green and additional options (reasons) become available. Please choose the option that most closely matches the described issue.

The information that a reservation is a non-show is crucial for our financial team. You may press this button at any time after understanding from customer requests that a reservation may not be used.

Please put a comment in the yellow field indicating the main customer issue, such as:

• no show (no information)

• no cars no service received (cases will be closed with refunds)

• backlisted 

• no customer fault 

• No CC (no credit card)

• No DL (no driving license)

• Customer - no required documentation (no driving license, no international driving permit, no passport (second form of ID), no flight tickets, no documents required for 

underwriting process

• Customer - no credit card (credit check failed)

• Customer - was late 

• Customer - flight canceled/delayed