Information Requests: Charges Explanations, Suppliers Documents Review

Information Requests: Charges Explanations, Suppliers Documents Review

Before requesting rental documents, ensure that the customer is not asking about our charges (e.g., deposit, prepayment).

• Basic insurances are often not included in the rate, especially in the USA, Canada, Mexico, and the Caribbean.

• Do not mention our Full Coverage if the customer has not asked about it.

• Consider double insurance or extra insurance from the supplier.

Step One: Understand if our reservation was used and a rental contract opened under our reservation:

• Look for a voucher number.

• See if there is any deducted amount (only for fully prepaid bookings).

• For POA, check the rate.

Most common reasons: fines administration fees, toll fees, extra insurances, extra services taken at the rental counter. Please give a resolution based on the customer's request.