Reservation with problems scripts

Hello Mr/Ms (name/last name), my name is …. calling from economybookings.com, regarding Your car rental for …. (location and date).

Your reservation is good...but the payment didn't go through. 

Please check your credit card details and confirm your payment by the link in your email.

Wishing You a nice day (or take care), good bye.

Hello Mr/Ms (name/last name), my name is …. calling from economybookings.com, regarding Your car reservation for …. (location and date).

It seems your credit card has a block. Please contact your bank and ask to unblock this payment for economybookings.com. After contacting the bank, please update your credit card details by the link in your email.

Please note that it will be an international payment, as we are located in Europe. 

Wishing You a nice day (or take care), good bye.

Hello Mr/Ms (name/last name), my name is …. calling from economybookings.com, regarding Your car reservation for …. (location and date).

The car is booked for you, but you don't have enough funds for the payment. Please add funds to your card .

And afterwards, please update your credit card details by the link in your email.

Wishing You a nice day (or take care), good bye.

Hello Mr/Ms (name/last name), my name is …. calling from economybookings.com, regarding Your car reservation for …. (location and date).

I would like to inform you that the car you have requested is not available, unfortunately. 

But we can offer you an alternative ….(model of car)

From … (rental company) … (transmission) 

With a total price …..

Would you like to confirm this booking?

….

We have sent this offer by email

(if your call goes to voicemail - add: Please check the alternative car offer we have sent you by email and please contact us back with your decision)

Wishing You a nice day (or take care), good bye.

Hello Mr/Ms (name/last name), my name is …. calling from economybookings.com, regarding Your car reservation for …. (location and date).

Your reservation is good, but the payment didn't go through.

It seems that Your card’s 3D security, and verification* has failed.

Could You, please try making the payment again by the link in your email.

In case you didn’t receive a verification code from the bank, please contact the bank directly.

Wishing You a nice day (or take care), good bye.

Recommendations for successful payment with the 3D secure procedure:

• Check if you have activated 3D secure online card payment (3D Secure is an extra layer of security for online transactions)

• Make sure you’ve been forwarded to *two-step authentication using the 3D secure procedure after you’ve entered your card details and clicked Pay now

• If you are not sure whether your card is registered for 3D Secure contact your bank for assistance

*The two-step authentication may, e.g.  take place by means of a PIN, an SMS code, a password, or even a fingerprint. 

Dear customer or name/last name…..

Thank you for your call! But as I see it's a past reservation. Unfortunately we are not working with past reservations by phone. Please, contact our support department by filling out the form you can find on our website’s help center.

Wishing You a nice day (or take care), good bye.