Introduction 

Support cases arise if written requests from customers are received after the pick-up time has passed. If a customer is not satisfied with a rental or did not receive the service, they have the right to request an investigation of their experience from our side.

Reservation Issues:

Issues at pick-up or during a rental

Customer dissatisfaction

Disputes

Support deals with customer disputes (cases). The main reasons for customer dissatisfaction are:

Poor customer service (not serviced at all)

Misrepresentation of products

Payment issues

Cases are always about money or service; customers wish to be compensated. Support handles, communicates, and responds to customer cases in writing.