How to cancel with a full refund

How to cancel the booking with a full refund? 

I want to get a full refund.

How can I cancel without paying any fees?

I don't want to pay any cancellation fee, what to do?

What time is the latest I can cancel my booking without paying any fees?

I booked just a moment ago, why if I cancel there is no refund?

I want to cancel my booking 5 hours before pick up and get a full refund, what can I do?

I found a better deal if I book directly with car rental company, can I cancel and get a full refund?

Dear Customer,

Thank you for your request.

According to our Cancellation & Refund policy:

You can get a full refund in the form of a Booking Credit to E-Wallet or to Your original payment method, if you cancel the booking 48 Hours from the moment the reservation was created and paid. If you can cancel the reservation after 48 Hours from the moment your reservation was created, you can get the full refund only in the form of Booking credit and the refund to you original payment method will be subject to the fee in the amount of 2 days of the rental.The Booking Credit can be used for your next rental for 2 years from the moment of issue.

If you cancel the booking less than 48h before pick-up time, unfortunately, there is no refund, unless you have purchased a Extended Cancellation which allows you to keep money as Booking Credit on E-Wallet.

Please also keep in mind that bookings made within 48 hours of the pick-up time are non-refundable.

Regards,

If client has purchased Last Minute Cancellation:

Dear Customer,

Thank you for your request.

According to the article of Cancellation policy:

11.5. If you have purchased Last Minute Cancellation and cancel your booking less than 48 hours prior to pick-up, you will receive in your E-Wallet the full amount paid, excluding the cost of Last Minute Cancellation.

In all other cases, beside cancelling the reservation before 48 Hours from the moment the reservation was created, the full refund to the credit card is not available.

Regards,