Working schedule

The main responsibility of a support agent is to respond to customer questions. You have to be able to plan your daily routine based on the daily plan (what is planned for you by checking the action plan here) and on a weekly basis (from Monday), you have a list of your cases with close resolution times to be reviewed and closed or continued with partners or customers.

Understanding Financial Responsibility: The support agent deals with complaints, compensations, and the company’s funds.