Didn't get cancellation @

Why has my reservation been canceled and I didn't get any notification? 

Dear Customer,

Thank you for your request and for choosing Economybookings.com.

1. Unknown option - our system agents will do it

I apologize for the inconvenience this has caused, unfortunately our system faced a technical error and your booking physically didn't go through the system , that’s why there was no email of the cancellation.  

IF THE FUNDS WERE ON "HOLD OK" status then say: ''The prepayment was on hold but it was voided due to the error the booking was NOT finalized".

(If client insists we send a cancellation email, then you can send it by manually writing one). Possible script

Thank you for choosing EconomyBookings, and we hope to have the opportunity to serve you in the future.

Kind regards,