Weekly meetings

Before dealing reservations with problems like with @ suggest please check the emails, maybe cx has already responded to the new alt offer

Do NOT make any changes or remove extra options from bookings with status UNKNOWN, and even if you do ALWAYS inform the system agents

Do your best to get the cx cancel the booking by themselves

If you made the booking with cx then you must take care of them and booking till the end, especially if it is a same day pick up rental

Always check your folder on emails in case you are expected to receive an email by rc/cx, in case you expect to receive an email that you are unable to take care of (example: it is not your shift for the next two days and you are out-of-office) then you must inform another operator and ask them to take care of it 

Before/After sending an email to the rental company please check whether your email reached the e-address you have aimed at (sometimes if the address is wrong then we get an autoreply that the email was NOT sent)

DO NOT put customers in the email chain with our partners/suppliers

DO NOT send any screenshots from any of our platforms to customers