RC doesn't have a car

Can I cancel my booking with a full refund after the RC contacted me and informed they will not have my car ready for tonight?

Dear Customer,

Thank you for your request and for choosing Economybookings.com.

We're sorry to hear that you need to cancel your booking. To assist you further and to check if a refund is possible, please contact our support team at your earliest convenience.

We ask you to fill in a special form on our website following the instructions:

STEP #1:

Go to our website by the following link: https://www.economybookings.com/gb/help-center/past-bookings

STEP #2:

Scroll to the bottom of the page.

STEP #3:

Fill in the form and click the "Submit" button.

Our Support Team will contact you regarding your request within 5 working days. 

Kind Regards,