I want refund

Why I don't receive a refund if my flight was cancelled?

(past bookings)

1. If our status is ACCEPTED:

Dear Customer,

Thank you for your request.

We understand that you've experienced a disruption in your travel plans due to the cancellation of your flight. We sincerely empathize with the inconvenience this has caused.

We regret to inform you that, according to our company's policy, refunds are not provided in the event of flight cancellations. As stated in our terms and conditions, which you agreed to:

4.2.2. Flight delays and cancellations are out of our control, so unfortunately we cannot take any responsibility for any problems or costs caused by them.

Once again, we apologize for any inconvenience this situation has caused and appreciate your understanding. 

Best Regards,

2. If our status is CANCELED :

Dear Customer,

Thank you for your request.

We understand that you've experienced a disruption in your travel plans due to the cancellation of your flight. We sincerely empathize with the inconvenience this has caused. 

To provide you with the most accurate assistance, could you please fill in a form, which You can find on our web page in “Help Center”, article name “Cancellation & E-Wallet” , please scroll down on the bottom of the page, You will see  “Contact us” form.

Thank you for choosing EconomyBookings, and we hope to have the opportunity to serve you in the future under more favorable circumstances.

Best Regards,