Mislead by operator

I was provided incorrect info by operator, will I receive a full refund if I cancel? 

Dear Customer,

Thank you for your request.

We sincerely apologize for any inconvenience caused by the misinformation provided during your booking process. 

Regarding your inquiry about receiving a full refund upon cancellation, we understand the importance of clarity on this matter. 

To provide you with the most accurate assistance, could you please send your reservation number and describe an issue to the support team by filling in a form, which You can find on our web page in “Help Center”, article name “Cancellation & E-Wallet” , please scroll down on the bottom of the page, You will see  “Contact us” form.. 

Once the support team has the necessary information, they will thoroughly review your booking and the circumstances surrounding it to determine the appropriate course of action.