Cannot cancel online

I cannot cancel online, can you cancel for me?

Is it possible to cancel without registering an account?

I don’t want to cancel online, how can I do it?

I cannot cancel online, can you cancel for me?

Can I cancel my booking over the phone / by email?

more than 48h before + LMC :

Dear Customer,

Thank you for your request.

If you experience difficulties with online cancellation, please send us an email confirming a cancellation on our side and we will cancel the reservation for you. 

(If you add Extended Cancellation, price for this option is not refundable )

Please confirm.

Kind Regards,

less than 48h before  :

Dear Customer,

Thank you for your request.

We can cancel your booking on our system, but according to our Cancellation policy:

4.2.6. If cancellation is made less than 48 hours before scheduled pick-up time, no refund will be provided.

Please confirm.

Kind Regards,