Combine orders

It is possible in Monta to combine multiple orders into 1 (e.g. when a customer wants to add something to his order). This might save transport cost.

Combinable orders must have the same: Webshop, zipcode, country and lastname. If one of the elements is different, you will not be able to select/combine the order.

When combining orders, Monta adds all the products in 1 order and deletes the others. 

• Retrieve the order with status Queued in Monta and block it

• Add a comment that you will combine orders and add your initials

• If not already done, add an order in magento with the additional products (with payment if applicable)

• Block the 2nd order in Monta too with a similar comment

• When blocked, you will see an additional tab that you can select

• When clicking on Combine orders, a pop up will appear:

• All orders that can be combined, will appear in a list.
  Note: if no orders appear, one of the mandatory identical elements (webshop, zipcode, country, lastname) is not exactly the same

• Select the orders that you want to combine (in above example, there are 4 orders in total: 3 in the list + the original order)

• Click on Save Changes

• All articles will now be added to the order
  Note: all orders that you have selected (in above example WPNL...09/15/18) will be deleted

• Monta will automatically select the best carrier based on all articles in the combined orders