Adress

Some changes are possible only before shipping the parcel.

Procedures are explained below and in the Systems chapter

Billing address

The billing adress can be changed at any time by clicking on Edit in Magento, make the changes and click on Save Order Address

Please send the customer a new invoice with the correct adress

Shipping address

This depends on the status of the order.

Status Complete in Magento: order has already been handled/shipped. Not possible to change the address.
All orders that are not in Monta jet (e.g. Pending Payment): the address can be changed in Magento without consequences for the shipment
Orders that are in Monta (but not Complete in Magento): please see Systems - Monta - Change address for more details
Changing into a parcelshop: can only be done in Monta. See Systems - Monta - Change Address for more details
Changing the carrier: can only be done in Monta. See Systems - Monta - Change Address for more details

Change into Parcelshop

If a customer would like to change the delivery into a Parcelshop, please see Systems - Monta Change Address for more information

It is not possible to change the order in Magento into a Parcelshop delivery.

Change shipper

If a customer (or you) would like to change the shipper please see Systems - Monta Change Address for more information

It is not possible to change the shipper in Magento

Please check with an experienced colleague what the possible shippers are for your country as there are frequent changes and the list in Monta may not be correct

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