SOP How to Deal with a Blocked Guest
Service Level
Why is the work described in the service level needed?
To prevent a guest that has been blocked in Campspot from making a reservation on your campground.
What is to be done?
You can run the Blocked Guest List report in Campspot for a list of guests that are blocked from your Campground.
Operation Standards
How will the work described in the service level be done?
When is the work described in the service level to be done and when is it not to be done?
Anytime a blocked guest tries to make a reservation on your campground.
Who is to do it?
General Manager or Front Desk Supervisor