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Property Management
  • Table of Contents
  • 2025 Checklists & Guidelines
  • 2025 Seasonal Sales Process
  • Quick Access Links
    • Support Numbers
  • GM Operations
    • Annual Inspections
    • Campground Sign Replacement
    • Camp Store Best Practices
    • CapEX Process & Oversight
    • Constellation of Success
    • Contractor Waiver of Liability
    • Cosmic Camper Referral Program
    • Cosmic Cleaning Checklist
    • Day Passes
    • Equipment and Vehicle Oversight
    • Field Level Property Inspections
    • Guest Experience
    • Guest Referral Program
    • How to Test WIFI
    • Incident Reporting
    • Issuing Refunds Via Check
    • Key Log Accountability
    • Licensing Process
    • Mission Retail
    • New Users (Newbook & Venmo Sumo)
    • Onsite Cash Handling
    • Property Expense Approval Process
    • Property Inspection Report
    • Requesting SSC Certificate of Insurance to Vendors
    • Purchase Order (Store)
    • Receiving/Finalizing Purchase Order
    • Regional Property Inspections
    • Registered Sex Offender
    • Sage - Master Chart of Accounts
    • Seasonal Rate & Implementation
    • SSC Photo Guide
    • Startle Music Service
    • Weekly Accounting Process
    • VenueSumo
      • Training Videos
  • HR
  • Marketing
    • 2025 Themed Months
    • Birdeye
    • Social Media Posting
  • Communication
    • After Hour Phone
    • Communication Flow
    • SSC Call Flow Process & Policy
    • SOP Roll Out Process
  • Maintenance
    • Electrical
    • Jumping Pillow
    • Lock Out Tag Out
    • Off Season Energy Conservation!
    • Pre-Arrival Site Check
    • Post Departure Site Check
    • Pre-Operational Inspections
    • Propane
    • Pool
    • Riverside Retros
  • Front Desk/Housekeeping
    • End of Shift Cash Closing
    • Arcade Reimbursement
    • Golf Cart
    • Binocular Rental
    • Bounced Check Collection
    • Employee Discount
    • After Hours Check In - W/ & W/out Reservation
  • Safety/Guest Interaction/IT
    • Arcade Reimbursement
    • Blocked Guest
    • Chemical Storage
    • De-Escalating Upset Guest
    • Google Review Cards
    • Managing Impaired Guest
    • Safety Data Sheets
    • Spam Email Anatomy!
  • More
    • Table of Contents
    • 2025 Checklists & Guidelines
    • 2025 Seasonal Sales Process
    • Quick Access Links
      • Support Numbers
    • GM Operations
      • Annual Inspections
      • Campground Sign Replacement
      • Camp Store Best Practices
      • CapEX Process & Oversight
      • Constellation of Success
      • Contractor Waiver of Liability
      • Cosmic Camper Referral Program
      • Cosmic Cleaning Checklist
      • Day Passes
      • Equipment and Vehicle Oversight
      • Field Level Property Inspections
      • Guest Experience
      • Guest Referral Program
      • How to Test WIFI
      • Incident Reporting
      • Issuing Refunds Via Check
      • Key Log Accountability
      • Licensing Process
      • Mission Retail
      • New Users (Newbook & Venmo Sumo)
      • Onsite Cash Handling
      • Property Expense Approval Process
      • Property Inspection Report
      • Requesting SSC Certificate of Insurance to Vendors
      • Purchase Order (Store)
      • Receiving/Finalizing Purchase Order
      • Regional Property Inspections
      • Registered Sex Offender
      • Sage - Master Chart of Accounts
      • Seasonal Rate & Implementation
      • SSC Photo Guide
      • Startle Music Service
      • Weekly Accounting Process
      • VenueSumo
        • Training Videos
    • HR
    • Marketing
      • 2025 Themed Months
      • Birdeye
      • Social Media Posting
    • Communication
      • After Hour Phone
      • Communication Flow
      • SSC Call Flow Process & Policy
      • SOP Roll Out Process
    • Maintenance
      • Electrical
      • Jumping Pillow
      • Lock Out Tag Out
      • Off Season Energy Conservation!
      • Pre-Arrival Site Check
      • Post Departure Site Check
      • Pre-Operational Inspections
      • Propane
      • Pool
      • Riverside Retros
    • Front Desk/Housekeeping
      • End of Shift Cash Closing
      • Arcade Reimbursement
      • Golf Cart
      • Binocular Rental
      • Bounced Check Collection
      • Employee Discount
      • After Hours Check In - W/ & W/out Reservation
    • Safety/Guest Interaction/IT
      • Arcade Reimbursement
      • Blocked Guest
      • Chemical Storage
      • De-Escalating Upset Guest
      • Google Review Cards
      • Managing Impaired Guest
      • Safety Data Sheets
      • Spam Email Anatomy!

Campground Sign Replacement

SOP for Campground Sign Replacement 

Summary 

A great deal of thought and time has been put into developing the Spacious Skies Brand.  To that end, the company has identified and developed a standard for signage that should be present throughout the Spacious Skies Campground Collection and a process for ordering new or replacement signage.  The following SOP contains these processes and must be followed. 

When To Order Branded Signage 

  • Upon Acquisition of a New Campground 

  • Replacement of Existing Branded Signage 

Process For Placing Sign Orders 

Initial Sign Orders – Campground Acquisition 

  • RD and GM are to complete a full audit of all signage present on the property at the time of closing. 

  • A folder containing a list of all signage (including dimensions of current signage) and corresponding photographs are to be shared with the Marketing and Special Projects Team 

  • The team will then determine which signs are necessary and will move forward as follows: 

  • Create a full order utilizing our approved/branded signage 

  • Send new design requests to the Director of Operations, Director of Marketing and CEO for review and approval before moving forward with requests to our designers. 

  • Once the Special Initiatives team receives confirmation from the CEO and Director of Marketing of which signs are to be included in the order they will: 

  • Send the entire order to our designer for creation, proof and pricing. 

  • The Design vendor will send an estimate for the full package to the Special Initiatives Team which will include: 

  • Proofs 

  • Pricing 

  • ETA for Production 

  • ETA for Delivery and Installation 

  • The full package and estimates are sent to the Regional Director for review and approval. 

  • Note:  This email request must include the following: 

  • Copy of Estimate and Proofs attached 

  • Total Cost for sign package (in body of email) 

  • Total Budget for the project (in body of the email) 

  • Explanation if there is a negative variance of actual to budget (in body of email) 

  • Regional Director sends to Director of Operations, Director of Marketing and CEO for final review and approval. 

  • Final approval is communicated to the Special Initiatives Team who then moves forward with requesting the order from our designer. 

  • Regional Director and General Manager are copied on this request 

  • The following information must be closely communicated throughout this final step of the process: 

  • ETAs on design completion, delivery and installation. 

 

Replacement of Existing Branded Signage Due to Damage or Wear 

  • A request for replacement of existing signage is emailed to the Regional Director containing the following information: 

  • Description and Dimension of Sign 

  • Photo of the existing sign 

  • Budgeted dollars available for this expense 

  • Regional Director reviews ensuring the following: 

  • Signage meets current brand standards and is necessary. 

  • If approved the Regional Director forwards the email to the Special Initiatives team for order placement indicating clearly that the request has been approved 

Replacement of Existing Signage Not Within Brand Standards 

  • A request for replacement of outdated signage is emailed to the Regional Director containing the following information: 

  • Description and Dimension of Sign 

  • Photo of the existing sign 

  • Budgeted dollars available for this expense 

  • Regional Director reviews the request ensuring the following: 

  • Signage is necessary to the successful operation of the Campground 

  • If approved, the Regional Director forwards the request to the Director of Operations, Director of Marketing and CEO with a copy to the Special Initiatives Team for review and approval. 

  • If approved the CEO or Director of Marketing will reply to all confirming the approval. 

  • The Special Initiatives Team will send the request to our developers who will provide us with proof of concept and associated costs. 

  • The proof and costs are forwarded to the CEO with a copy to the Director of Marketing, Director of Operations and Regional Director for review and feedback. 

  • If approved the CEO will reply to all confirming approval and the Special Initiatives Team will move forward with placing the order. 

NOTE: At no time should new signage not within our brand standards be ordered without knowledge or approval from the following people: 

  • CEO 

  • Director of Marketing 

  • Director of Operations 

  • Regional Director 

Sign Orders that Falls Outside of This Policy 

Standard Traffic Signs 

  • Stop Signs 

  • Speed Limit Signs 

  • Yield Signs 

  • Do Not Enter Signs 

  • One Way Signs 

Ordering these signs through our developer is very costly.  When necessary, the General Manager should work with their Regional Director to find the most cost-effective way to order these signs. 

Communicating Problems 

The onsite team should escalate any issues via email to the following people for resolution: 

  • Special Initiatives Team 

  • Regional Director 

Documentation 

It is the Special Initiatives Team responsibility to ensure that we have a complete and accurate inventory of all signage located on a property.  This history is to remain organized within a centralized folder in SharePoint and should include the following: 

  1. Branded Signage Workbook  

  1. 1 tab for each property 

  1. Sign Name/Description 

  1. Dimensions 

  1. Cost 

  1. Date Ordered 

  1. Date Received 

  1. Date Installed 

  1. Maintaining the Sign Section of the Spacious Skies Brand Book 

 

 

 

 

 

 

 

 

 

 

 

 


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