Service Level-
Why is the work described in the service level needed?
To recover funds guaranteed by a guest through payment by check either for season long or month to month guests.
What is to be done?
Ensure all Front desk staff and employees who accept payments, only accept check as a payment type for season long and month to month guests. NSF collection efforts to be documented in the guest reservation notes.
Operation Standards
How will the work described in the service level be done?
Immediately upon notification of an NSF check by accounting, the payee shall be contacted and notified of their obligation to deliver the monies to recover the NSF check and ALL Fees and costs to SSC associated with the NSF payment to the General Manager immediately.
Fees and Costs will be communicated by Regional Manager or accounting team.
Detailed notes shall be written in the guest’s camp spot reservation detailing all efforts and communication with the guest while recovering the funds.
When recovering funds from an NSF check, cash, money order, or cashier’s check is the only acceptable payment type and should include fees and costs associated with the transaction.
If funds cannot be recovered through the above-mentioned process, reach out to your Regional Manager for next steps.
When is the work described in the service level to be done and when is it not to be done?
Immediately upon notification of a NSF payment.
Who is to do it?
General Manager / Accounting Personnel / Senior Management