SOP Key Accountability
Service Level
Why is the work described in the service level needed?
To ensure the safety of our guests, restrict access to unauthorized personnel and protect secure facilities on the property.
What is to be done?
An accurate key inventory shall be taken of all Master and Submaster Keys.
Maintain a key log that requires keys to be assigned, signed out, and signed in.
Lost or Stolen keys shall be reported immediately to the Regional Manager.
Operation Standards
How will the work described in the service level be done?
Identify the quantity and classification of physical keys for the property.
Utilize a key log / book and document the issuance and return of each physical key.
Each time the key is signed out / in the transfer of the key shall be logged including the date and time of the transfer, employee receiving / returning the key. Both the employee and Manager shall sign the record of the key transfer.
DRAFT FOR APPROVAL: If there are keys that go out on your day off, assign a responsible party to check and make sure all keys are logged back in.
Unassigned / assigned keys shall be kept in a secure place and only accessible by the GM or Senior Management.
Access to Master Keys and Submaster keys shall only be signed out / In by the GM or Senior Management.
Prior to an employee either voluntarily or involuntarily separating from employment, any assigned keys shall be immediately recalled and logged as returned by the employee.
When is the work described in the service level to be done and when is it not to be done?
The establishment of a key log that conforms with this policy shall be created when one does not exist at your campground.
The procedure shall be implemented continuously until the policy is no longer in effect.
Key logs may be handwritten, but once a page is completed, they are to be stored digitally in your campground specific folder in Sharepoint. 8. Property Key Audit Files
Who is to do it?
General Manager, Senior Management