Birdeye

📢 Birdeye Overview for General Managers

Birdeye is a powerful tool that helps us engage with campers, manage reviews, and showcase real-time campground experiences on social media. To maximize our presence, we need you to post on-the-ground content 1-2 times per week.

What to Post?

✅ Behind-the-scenes campground operations
✅ Guest experiences & fun activities
✅ Stunning views, weather updates, and seasonal changes
✅ Special events, promotions, and community engagement

Social & Review Management

🔹 Camper Care will monitor and respond to most social media comments and direct messages. If necessary, we will assign inquiries to the General Manager (GM) or Regional Director (RD) for further follow-up.
🔹 Reviews will be handled by HQ. However, if a review requires specific input from your location, we may reach out for additional details.
🔹 Use the Reporting Tab in Birdeye to track engagement, responses, and any trends you notice in camper feedback.

Essential Birdeye Training Videos

📌 Accessing Your Account – Watch here
📌 Managing Facebook Conversations – Watch here
📌 Using Birdeye Social – Watch here
📌 Sharing Reviews as Social Posts – Watch here
📌 All Birdeye Tutorials – Watch here

Why This Matters

Engaging content keeps our campgrounds top-of-mind for campers and helps boost reservations! Let’s create an authentic experience by sharing real-time moments from your location.

If you have any questions, check out the tutorials or reach out for support. Happy posting! 🚀🌲