Weekly Trainings
Weekly Trainings
Embedded Files
Continuous Trainings
Continuous Trainings
Every week we will try to upload a training document or training recommendation for you to review. These trainings will provide professional development opportunities. We encourage you to review each one and implement their teachings into your work.
Link to Suggest Continuous Training: https://forms.gle/H1fi9UaabnqBaDT66
This Week's Training
This Week's Training
Previous Trainings
Previous Trainings
12/15/2025- Certificate Components Information (Where to find in Anthology)
12/15/2025- Prerequisites and corequisites in Anthology
12/15/2025- Equivalent Courses
12/02/2025- New Registration Training Dec 2025
10/22/2025- QA Training
10/22/2025- Registration Process
7/21/2025- Basic Knowledge Training
7/21/2025- Appointment Management
7/21/2025- 5D Working Cycle & KB Articles
7/21/2025- Anthology Systems
4/14/2024- Professional Language Tips
12/2024- Reach Training (Cases and Queues)
12/2024- Reach Training ( Linking Email to a Case)
12/2024- Reach Training ( How to Create and Manage a New Case)
12/2024- Reach Training ( Adding a Case to a Queue)
12/2024- Reach Training ( Converting Email to a Case)
12/2024- Reactivate a case
08/19/2024 -Registration and Academic Calendar
08/12/2024-Supporting Students from Diverse Backgrounds
08/05/2024- Leaving Article Feedback
05/20/2024 -Time Management
05/06/2024 -Leaving Detailed Notes
05/09/2024 -How to Close a Ticket
04/29/2024 -Enhancing Performance
04/22/2024 -Propose New Article
03/29/2024 -Ticket Management
01/17/2024 -How to Better Communicate With Students
12/14/2023 -Tuition Refund
12/11/2023 -Student Registration
12/04/2023 -Everyday Tips & Tricks
11/30/2023 -Student in Crisis
11/28/2023 -Ferpa Training
11/27/2023 -Customer Service Training
11/21/2023 -Helping Students with the OD Application
11/16/2023 -Computer Setting for an Agent
11/14/2023 -Bachelor's Degree
11/09/2023 -English Connect
11/02/2023 -Employee Attitude Training
10/30/2023 - How to write professional emails
10/16/2023 -How to Handle Angry/Difficult Students
10/09/2023 -How to Say No to Customers
10/02/2023 -Politeness Training
Please use this link if you want to leave suggestions for future training
Please use this link if you were assigned to take the PATH Admin Tool training
LinkedIn Trainings
LinkedIn Trainings
Did you know that you have access to LinkedIn training courses at no cost with your school log in? There are so many trainings that can help you become a customer service specialist. During downtime, and with the permission of your team leader, you are welcome to take customer service trainings listed below.
On your own time, outside of working hours, we encourage you to search the training courses. You can use these and other training courses to gain more useful and profitable skills.
*Please do not purchase any training courses, they should be free if you use your school email address.
Sign in with you school email address
Sign in with you school email address
Click on one of the training links or copy and paste the link to your browser.
Click on sign in.
Key in your school email address.
Select your school.
If you have used LinkedIn with school email enter your password/or create a password if you do not have one.
Listen/read and take the quizzes in the courses.
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