Previous Trainings

4/14/2024- Professional Language Tips
12/2024- Reach Training (Cases and Queues)
12/2024- Reach Training ( Linking Email to a Case)
12/2024- Reach Training ( How to Create and Manage a New Case)
12/2024- Reach Training ( Adding a Case to a Queue)
12/2024-  Reach Training ( Converting Email to a Case)
12/2024- Reactivate a case
08/19/2024 -Registration and Academic Calendar

08/12/2024-Supporting Students from Diverse Backgrounds
08/05/2024- Leaving Article Feedback
07/15/2024- Fall Kick-Off

07/08/2024- Assigning Tickets

07/02/2024 -Adding Tickets to Queues and Closing Duplicate Tickets

05/20/2024 -Time Management

05/13/2024 -Escalating a Degree Planner Ticket

05/06/2024 -Leaving Detailed Notes

05/09/2024 -How to Close a Ticket

04/29/2024 -Enhancing Performance

04/22/2024 -Propose New Article

04/15/2024 -Ticket Integration

03/29/2024 -Ticket Management

02/26/2024 -Three-Year Degree Training 

02/21/2024 -Three Year Degree

02/01/2024 -How to Send Ticket using "SEND TO" in CRM

01/17/2024 -How to Better Communicate With Students

12/14/2023 -Tuition Refund

12/11/2023 -Student Registration

12/04/2023 -Everyday Tips & Tricks 

11/30/2023 -Student in Crisis

11/28/2023 -Ferpa Training

11/27/2023 -Customer Service Training

11/21/2023 -Helping Students with the OD Application

11/16/2023 -Computer Setting for an Agent

11/14/2023 -Bachelor's Degree

11/09/2023 -English Connect

11/07/2023 -Degree Planner Troubleshooting

11/06/2023 -English as an International Language [EIL]

11/02/2023 -Employee Attitude Training

11/01/2023 -Diplomas and Certificates

10/30/2023 - How to write professional emails

10/16/2023 -How to Handle Angry/Difficult Students

10/09/2023 -How to Say No to Customers

10/02/2023 -Politeness Training

05/24/2023 -How to Accept and View Admission Decisions 

Please use this link if you want to leave suggestions for future training

https://forms.gle/H1fi9UaabnqBaDT66 

Please use this link if you were assigned to take the PATH Admin Tool training

Lesson 14: PATH Admin Tool Training

LinkedIn Trainings 

Did you know that you have access to LinkedIn training courses at no cost with your school log in? There are so many trainings that can help you become a customer service specialist. During downtime, and with the permission of your team leader, you are welcome to take customer service trainings listed below. 

On your own time, outside of working hours, we encourage you to search the training courses. You can use these and other training courses to gain more useful and profitable skills. 

*Please do not purchase any training courses, they should be free if you use your school email address.