Peak Common Issues Procedures

My Degree Planner is planning some courses that I have already taken, and it says  “Unschedule” what do I do?

• Do the soft reset on the Degree Planner. 

1. Click “Change My Plan”  

2. Make sure the student’s degree and certificates are correct. 

3. Check the warning boxes

4. Then, Click the blue button

5. It will reset the DP

I am still working on my first certificate, but I want to take some general and elective classes?

• BYU-Pathway policy is that students need to finish their first certificate first. However, if they are about to finish their first certificate, they can add AG classes and religion classes. 

• After confirming that students are finishing their first certificate, and If the degree planner won’t let you move, create a ticket. Refer to ADV - Moving Courses

I dropped a class accidentally and can not add it to the next semester. Will you move it up?

• Most of the time, students who have already registered for a course can not move a course. 

1. Click “Edit schedule”

2. Select “Registration area”

3. Click “Add course” 

4. Check if you can add some courses or not. 

5. If not, check if students are eligible to take a course (Prerequisites)
   Note: If students are about to finish their first certificates, they are eligible to take C2 classes and AG courses. (GS 170 is designed to be taken at the end of the certificate)

6. After you make sure they are eligible to move a course and register for the semester, you will make a ticket and send it to the DP-Ticket Queue.

I need to retake a course, but the Degree Planner (Ensign Portal) is not showing it. Can you help me?

• Refer to ADV - Retakes & Repeatable Courses first

• If you still struggle, 

1. For POWL, check the grade, and if they are not reaching a minimum grade, send a ticket requesting to add a course to the DP.

Note: The minimum grade requirement for Foundation/General Education and religion courses is a D-. The minimum grade requirement for major and certificate courses is a C-.

2. For ECOL, check the grade, and message your shift lead. They will ask the Ensign Team to add a course to the students’ system.
   Note: The minimum grade requirements for degree and/or certificate requirements is a C, unless otherwise noted in the specific program requirements. 

To satisfy general elective requirements students must earn a minimum grade of a D-.

I have taken an introductory class through PathwayConnect, but the Degree Planner is planning the course. Can you remove it?

• Send their PC transcripts to BYU-Idaho or Ensign College

1. Look up students on Path2.0

2. For PWOL students, click the blue “Send” button

3. Then, fill out “the PATH transcripts Sent excel sheet “

4. For ECOL, message your shift lead.
   
   
   

I am an ECOL student studying for the Basic Accounting certificate. Why can’t I take more classes?

• Most of the time, they were not PC students. They need to take math classes or ALEKS tests. 

1. Check if they were PC students or not

2. Tell them about the prerequisites.

Course Code

Course Name

Cr.

Additional Information

ACC 101 

Financial Accounting, I 

3 

Pre-Reqs: 

Complete 1 of the following options: 

1- BAP 115 (can be taken concurrently) AND MAT 97 or higher 

OR  

2- An appropriate placement exam score 

OR  

3- PC 101 and PC 102 (old course codes are GS 120, ENG 106, and MATH 100) 

BAP 115 

Excel and Introduction to Technology 

1 

Equivalent Course: 

BUSPC 115 (If this course has been taken in PathwayConnect it will fulfill the requirement for BAP 115 credit) 

ACC 111 

QuickBooks Online 

2 

Pre-Reqs: 

ACC 101 

FIN 102 

Personal Finance 

3 

Pre-Reqs:  

MAT 97 or higher (Fulfilled by the completion of either PC101/102, or placement score AND BAP 115) 

ACC 208 

Basic Accounting Practicum 

3 

Co-Req:  

CAR 201P

Pre-Reqs:   

ACC 111 

CAR 201P 

Career Success 

1 

Co-Req:  

ACC 208

Equivalent Course:  

GS 170 

COMM 122 

Interpersonal Communications 

3 

I am an ECOL student and want to register for specific courses. Can you help me?

• Ensign Collee has the sequence (order) for each degree. Whatever the system shows up are the right courses to take. 

• If there are some issues with it, we need to know how many credits they want to register for (we can not ask the Ensign team to add specific courses unless it is not a retake course)
  
  

I sent my transcripts from other universities, but they are not showing up on my degree audit. Do you know why?

• For PWOL, most of the time, their transcripts get stuck in the system that BYU-Idaho and Provo share. 

1. Call the Transfer Evaluation Office (208) 496-1020

2. Ask them if they have their transcripts on the system

Note: Don’t give the phone number to students

• For ECOL, if they are doing a degree through Ensign College, Call the registration office to see if they have transcripts. 801-524-8140 

I think I am eligible to waive my internship class. Can you request it for me?

• For most cases, NO. If they can change an internship course to a project class, they need to do that. If you have complicated situations, talk to your shift lead. 

I want to register for a block course, how do I do that?

• For PWOL, students can see if there are block courses when they try registering on their degree planners. (Advisors can impersonate the degree planner and see availbalitiy as well)

• Another way to check is Advance Course Reseach on BYUI advisor tab
  
  1. Log into your BYUi advisor tab
  2. Look up a student
  3. Click Advance Course Reseach
  4. See courses that ONLINE

• For ECOL, whatever the Portal gives them is their course.

I want to add another religion course to my schedule, can I do that?

• Usually, students can take only one religion class at a time. However, they can add another religion course if they wait until the first day of school to register. If the course is full on the first day of the semester, they can not register, but if not, they can.
  
  

• We tell students this information only if they need more credits for financial aid or graduation.

I dropped a course, but it still shows up on Canvas. Why?

• It takes some time for Canvas to be updated. You need to let them know that they need to wait for a little bit.

1. Check if they successfully dropped courses on the degree, planner, degree audit, or the student portal(ECOL).

2.  After you confirm it, you can send an email to students that they have dropped courses successfully, but it takes time to be updated on Canvas.

When can I get my associate and have I fulfilled the requirements?

• You will need to check the associate degree requirements (60 credits) on the student’s degree audit.
  
  

General Education Requirements (minimum grade: D-)

• Religion Credits (8)

• Math Credits (3)

• English Credits (6)  

Certificate Requirements (minimum grade: C-/ C for ECOL)

1. Introductory Certificate (15-18)

2. Second Certificate (15-18)
   
   

Others Requirements

• Elective Courses (to reach 60 credits)

• Out of the 60 total earned credits, 15 of those credits need to be taken directly from the university to reach the residency requirement (24 residency credits required for those on a 2020 or older catalog). Transfer credits do not count towards residency.

• Internship or project courses (for Business and Communication degrees)

My degree planner is not matched my degree audit. I think my degree audit is messed up.

• Check what is wrong with the degree audit and find out if the degree audit is messed up or the degree planner.

If the DA is wrong, 

1. Contact the Graduation Office for PWOL. (208-496-1027)

2.  and the registration office for ECOL. (801-524-8140)

If the DP is wrong, 

1. Send a ticket to the DP team.

I applied for my certificate, but I haven’t received a PDF yet.

• Check if they actually met their requirements, if they met, 

1. Contact the Graduation Office for PWOL. (208-496-1027)

2.  and the registration office for ECOL. (801-524-8140)