Past Announcements

Concerns and Suggestions Form

• As Advisors, you are a big part of GMS success and we love to hear your concerns and suggestions, please answer this form to share your concerns/suggestions - Link

Updated Release dates for new systems:

• October 21st: Application soft launch (a few students who have filled out the survey that they are interested)

• October 28th: Application full launch

• October 28th: Portal soft launch (new students)

• November 4th: Portal soft launch (current students) 

• November 18th: Portal full launch

in preparation for the upcoming Portal/System release, please review the information provided here: 

• https://www.byupathway.edu/system-transition

• New System and Portal

• Training for Anthology

PathwayConnect Requirments 

Pathway Connect Program:
The requirements for matriculating to Certificates and Degrees is changing for this upcoming semester. Here are those changes: 

Introduction

This article lists the completion requirements for those completing PathwayConnect Fall 2024 or prior and seeking to matriculate for the first term in January to BYU-Idaho or Ensign College. 

Completed PathwayConnect During Fall 2024 or Prior

Previously, BYU-Pathway allowed students to matriculate who failed their gateway certificate course. That will no longer be the case.

Students must complete the PathwayConnect certificate, which includes fulfilling the following requirements:

• Complete PC 101, PC 102, and PC 103 courses, with a D- or better in each course.

• Complete the gateway certificate course with a D- or better.

• The cumulative GPA for all 4 courses needs to be 2.0 or better.

     A student who completed PathwayConnect but failed their gateway certificate course prior to Fall 2024 will be asked to repeat that gateway certificate course or take a different one before matriculating.

Requirements for Students Starting January 2025 Term 1

Introduction

This article lists the completion requirements for those completing PathwayConnect during 2025 term 1 or later and seeking to matriculate into BYU-Idaho or Ensign College.

Completed PathwayConnect During 2025 Term 1 or Later.
Students must complete the PathwayConnect certificate, which includes fulfilling the following requirements:  

• Complete PC 101, PC 102, and PC 103 courses, with a C or better in each course to progress.

• Complete the gateway certificate course with a C- or better.

• Complete 2 credits of Institute with a passing (P) grade.

When does a student repeat a course with a grade of C- or lower?

• A student who gets a C- in PC 101 in Fall 2024 will be allowed to move to PC 102 even though their grade is a C-. The student will be directed to repeat PC 101 before they can continue to PC 103 term 1 2025, even if they received an A in PC 102.

• Students who start PC 101 in January 2025 and receive a C- or lower will be asked to repeat PC 101 before moving to PC 102. The same process for repeating courses will be applied to PC 102, PC 103, and the gateway course.

3YD Requests:

• We currently do not need to process 3-year degree requests. Starting in November, students will access a new portal to declare the 2024 degree on their own. Please inform students wanting to switch to the 2024 catalog that they can do this once they’re in the new portal. The Degree Planner will no longer be in use, and the DP Team will focus only on urgent requests. Block 2 registration or DP schedule changes won’t be necessary. Students will register through the new portal as soon as it opens.

Auto-awarded Certificates:

BYU-Idaho has introduced an auto-award system for certificates, which automatically awards students who successfully pass their final classes each semester. However, there is no mechanism to identify students who completed certificates but were never awarded, including those who transitioned to a three-year degree.

Idaho has requested a list of these students so they can verify requirements and award the certificates. A spreadsheet is being prepared with the following required information:

• Student's full name

• Student's BYU-Idaho ID (no PATH ID)

• Student's PATH ID

• Name of the completed certificate

• Catalog year of completion

• Current catalog year

• Name of the agent submitting the request

Updates will be sent to Idaho weekly, but there is no specified timeframe for awarding the certificates. Students should monitor their school emails for updates. It’s estimated that certificates may not be awarded until after grades are posted this semester. If students still have not received their certificates by Winter 2025, they should reach out again, as Pathway will take over the awarding process by then.

Reach and New Portal Announcements

• No User Found:  If you encounter a "No User Found" default in a submitted form field, please do not edit the contact information for this "No User Found" entry. Instead: Remove the "No User Found" entry and Locate and select the correct student record.

• Second Block Registration Request:  If you have cases in Reach for Block 2 issues, you can escalate those to the 2024 Cases queue. (Do not send Degree Planner issues there.) 

• Drop requests: If students have issues dropping block 2 courses, please send a case to the 2024 Cases queue in Reach. If the ticket is in the Legacy CRM, you will need to make a new case in Reach. 

• Queue names in Reach: Please use the normal queues and not the ones that start with the word case. For example, use the Advising queue, not the Case-Advising queue. Queues in Reach

• Admissions application Issues: We discovered yesterday that some students who need to take the language exam as part of the application for admission are not being routed to the PPS (language exam), yet they were able to bypass the exam without a score being submitted and were able to complete their application.  We believe a fix has been implemented that prevents a student who is required to take the PPS from bypassing the requirement.  This means they cannot complete the application without the PPS score.  

• Degree Planner no longer exists: Please, don't send tickets to the DP queue in Legacy (the old CRM.) The DP team doesn't exist anymore and we don't want students to get missed. If you have a question about where to send something, please ask! 

• Goodbye CRM, Welcome Reach: We're working to stop new tickets coming into the old CRM, but in the meantime, if something is in the old CRM but needs to be escalated (like payment issues or errors dropping block 2 courses) you may need to make a new case in Reach for the issue. 

•  Emails, Phone Calls, Signatures, and Attaching KBs: These features should be working for you now It.

• Remember: In Reach, we are not removing cases from the queue! When you pick cases, make sure you leave that option set to no.

• New Student Portal: If you spot any bug, issue or wrong information in the new portal you might raise a ticket, send to the Technical Support team, and add its information in this spreadsheet: New Student Portal Issue

• Merging Duplicates: Official process for merging duplicates - Link

• Case Titles: Update the case titles and add codes that fit the case status. See  Case Status Codes 1 and Case Status Codes 2. The case title should reflect the student’s concern as contained in the case description and leave the student's preferred contact method. For example, "ASR// Wrong Tuition Balance - Contact by Email" 

• Re-declaring degree: Students should only re-declare their degree on their new student portal if they want to be in the three-year degree. Re-declaring their degree automatically switches the students to the three-year degree. If the student was changed mistakenly under this scenario, send those cases to the Planning Team. 

• Registration: Besides forwarding the cases about bugs preventing registration, also escalate a case for manual registration to the Registration team.

• Planning Team: Any issues regarding the planning tool, schedule, add/remove, and errors in the new DA go to the Planning team.

• Application Support Queue: The Admissions queue is now called "Application Support." The queue and team are the same, the name is just changed to help us differentiate between our team and the Admissions SME team.

• Escalations: Many tickets are being escalated without evidence in the notes, so everyone is kindly requested to add notes in ALL cases.

• Queue & Topics: Queue & Topics

• No more Switching of schools: Students can take classes from BYU-Idaho and Ensign simultaneously! It will only be if that is how their courses are offered (usually because they are finishing one cert and starting their second one). If there are issues with it, send it to the planning team. 

• 3-YD Switch Request: If a student needs to change their catalog year (probably because they want to change to the 3-year degree), those cases must go to Planning.

• Queue names in Reach: Please use the normal queues and not the ones that start with the word case. For example, use the Advising queue, not the Case-Advising queue. Queues in Reach.png 

• New Student Portal: If you spot any bug, issue, or wrong information in the new portal, you might raise a ticket, send it to the Technical Support team, and add its information to this spreadsheet: New Student Portal Issue

• Merging Duplicates: Official process for merging duplicates - Link