Welcome to your onboarding training! We are excited to welcome you to the Student Support Department. 

This onboarding material has several parts. Please be aware that some parts may take more time than others. This Onboarding Training will teach you about BYU-Pathway Worldwide and the purpose of our Support Teams (General Support, Finance Support, Three-Year Degree Support, Advising Support, Registration Management Support). 

Throughout the Onboarding Training, you will be required to submit quizzes and self-reflection prompts to show your progress. 

As you are going through these lessons, please let us know about any issues you are having or any questions that you feel are not answered by the training. You can submit this feedback by filling out the following form: https://forms.gle/jEZJtc4u85VuJMRa7 

Your Personalized Onboarding Flow For Week 1

Depending on what team you are apart of, your training will look different. Below is how the different teams should proceed through this New Hire Training.

General Support- Lessons 1-

Phone Support-

Advising Support-

Manual Registration Support -

Escalations Support-

Finance Support-

Three- Year Degree Support-

*If you are transferring from another team and already know the basics. Just focus on the your new team's specialized trainings. 

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What to Expect While In Onboarding Week 2

Day 1-4: Review Onboarding materials on this hub site

Day 5: 

• Review picking tickets and proper ticket management processes

• Shadowing Sessions

Day 6: 

• Answering Emails

• Shadowing Sessions

Day 7: 

• Knowledge Base Training (Finding articles, submitting feedback, submitting a proposed article)

• Shadowing Sessions

Day 8:

• Training with Trainers on how to interact with Students properly

• Shadowing Sessions

Day 9:

• How to make calls in the CRM

• Shadowing Sessions

Day 10:

• Students in crisis

• Shadowing Sessions

Day 11:

• Reviewing Certificates and Degrees and the Catalog Website

• Shadowing Sessions

Day 12:

• The different teams in support and how to escalate things properly

• Shadowing Sessions

Day 13: 

• Review QA Standards and 1-on-1s

• Shadowing Sessions

Day 14:

• Final Review Day

• Shadowing Sessions

Meet Our Trainers!

While In training your go-to contacts are Kingsley and Brenda. When you have questions or concerns about any of your next steps, they will be able to point you in the right direction. 😊