BYU-PATHWAY WORLDWIDE

Our Goal in Email Communication 

• Our goal while emailing with Students is to be the best help we can be! This includes:

  • Providing the student with the sufficient information they need to answer their questions and provide them the resources they might need to answer other questions they might have

  • The more specific and detailed we are when answering the students' questions, the less likely they are to email us back for clarification which means we have more time to help more students. 

  • If the student's initial email is too vague or you can't make sense of their question, you can provide them with the resources you believe could help them but also let them know that they are welcome to email back with a detailed list and explanation of each question or problem they might have and that you are happy to help them

Writing Mechanics

• Subject

• Date

• Greet the student

• Thank them for contacting Advising (if this is your first email thread/reply to them)

• Same font style and size in the entire email (Times New Roman, number 12)

• Only 1 enter space between each new paragraph. 

• Answer each question the student has in an orderly and informative manner.

• Professional and kind tone throughout the email

• To maintain consistency and professionalism, it's important to capitalize the first letter of the names of our teams. For instance, rather than saying "peer advisor" it should be written as "Peer Advisor" Similarly, "Advising" should be capitalized instead of "advising". This simple practice enhances clarity and ensures uniformity in our communication.

• Always contain your email signature at the end

Signing into the Reach for the First Time

1. Use this link to sign into Anthology Reach:  https://cne-101008.crm.dynamics.com/

Practice Emails 

Applied Business Management Email 1

B, Miriam | Catalog: UG23

Hi Advising,

I am a new student and I need to register for my Business Management courses. I want to get my degree as quickly as possible but don’t know with which certificate I should start with?

Regards,

Miriam

Applied Business Management Email 2

B, Collette | Catalog: UG23

Hi Advising,

I want to start my own business and I'm not sure which certificate to begin with. What do you suggest? 

Best,

Collette

Marriage and Family Studies Email 

S, Gabriel | Catalog: UG21

Hi Advising,​

I think I want to go into counseling. Can you tell me if this degree will help me with that?

Gabe

Software Development Email 

L, Junzhou | Catalog: UG23

Hi Advising,​

I am a new student and want to do Software Development. I need to register for my courses and would like to do Computer Support and Computer Programming.

Junzhou

Information Technology Email 

A, Timothy | Catalog: UG22

Hello Advising,​

I want to know which certificates to take if I want to be able to use HTML, JavaScript and other coding functions. Which classes should I take?

​Best,

Tim

Applied Technology Email 

F, Anelisa | Catalog: UG23

I just finished PathwayConnect and now I am worried about tuition. Will I get the same tuition rate as in PathwayConnect? Are there any extra discounts or scholarships?

​Best,

Anelisa

Applied Health Email 1

B, Michelle | Prospective Student

Hello Advising,​

I am wanting to eventually go into a Nursing career and am wondering if the Applied Health degree would be the best route for me to do before Nursing school. Would it help me get some prerequisite and general courses done?

​Michelle

Applied Health Email 2

G, Stella | Catalog: UG21

Hello Advising,​

I used to be a student here but had to take a break in school due to life circumstances, and I'm wanting to start up with classes again. I saw on the website that there are certificates/courses that weren't there when I started back in 2021 and I'm much more interested in those new ones. How can I switch my certificate to those?

​Best,

Stel

Professional Studies Email 1

R, Erika | Catalog: UG23

Hello Advising,​

I just transferred from another school and I am wanting to register for classes. I don’t see that my transcripts are on my degree though, did none of my credits transfer? If we are still waiting for them to transfer, is there a way for me to see which ones will transfer? I would love to see a list of classes that I can register for in the meantime. 

​Best,

Erika

Professional Studies Email 2

M, Nomel | Catalog: UG19

Hello Advising,​

I just need some guidance on what classes I need to take to graduate. I've finished everything on my Degree Progress Audit, but it says I only have 103/120 credit completed. I would love to be able to graduate by April 2025. 

​Sincerely,

Nomel

Family History Email 

A, Amos | Catalog: UG21

Hello Advising,​

I've recently begun my first certificate program, and while I'm enthusiastic about the journey, I've encountered an issue with my class schedule. It seems to be scheduling fewer courses than I had anticipated. 

I'm looking forward to your guidance on how to address this matter.

Thank you,

A. Amos

Communications Email 1

S, Danielle | Catalog: UG23

Hello Advising,​

I just started the communications degree. I didn't realize it was through Ensign College and not BYU-Idaho. 

Is it better to do the degrees through BYU-Idaho? What are the differences between the schools?

​Thanks, 

Danielle.

Communications Email 2

E, Michael | Catalog: UG21

Hello Advising,​

I don't know how to register and I need help. How do I know what classes to take next?

​Michael E.