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BYU-PATHWAY WORLDWIDE
When communicating with students via email, it is essential to maintain clarity and professionalism. Always address students respectfully and ensure your messages are grammatically accurate. Furthermore, provide detailed information to ensure that students fully understand the content and have a clear grasp of the message.
Grammarly
Grammarly
The free version of this application will help you identify some grammatical errors you might make when writing.
Signature
Signature
Every time you send an email, you must include your signature at the end. Below is a drive document that explains step-by-step how to create your signature
You can copy the signature from here. Please note that the document includes one section for Springboard employees and another for Domestic employees. Make sure to use the correct signature. In the following document, where we explain the steps to create the signature on REACH, we have used the signature for Springboard employees as an example.
Traninig Creating your signature in Reach.pdfCreate an email
Create an email
Creating an Email.mp4Converting an Email to a Case
Converting an Email to a Case
Occasionally, you might come across an email in which a student describes an issue for which a case has not yet been created. Here are the steps to follow in such a situation.
Convert Email to Case.pdfLinking an email to a Case
Linking an email to a Case
Occasionally, you might come across an email that is not linked to any case, even though a case has already been created for the issue referenced in the email. In such a situation, you must link the email to the case. Here are the steps to follow in such a situation.
Linking Emails and Cases.pdfImportant note:
You must not share internal information, such as screenshots of the system or internal KBs, via email.
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