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How to leave feedback on Knowledge Base Articles
How to leave feedback on Knowledge Base Articles
When you look at a knowledge base article, you will see a thumbs up and thumbs down on the bottom of the article, with the words was this article helpful.
If you hit the thumbs-down button it will now give you the option to leave a comment. We really encourage you to leave feedback on why you thumbed this article down.
What can you include in Feedback
What can you include in Feedback
When information needs to be updated, such as dates, or procedure changes.
Links are not working or leading to the correct pages
Wanting additional steps
Missing information
Maybe you have a question about the article and procedure
Why should you leave feedback
Why should you leave feedback
"Alone we can do so little, together we can do so much", by each of us sending in the feedback we have, we make sure that we are able to fully help the students and answer any questions or concerns they may have. Thank you so much for taking time to leave feedback
Is my feedback being seen
Is my feedback being seen
Your feedback is absolutely seen, SME's (Subject Matter Experts) Receive the feedback and review it, typically within a couple weeks of it being sent. They really do appreciate the feedback and take what you consider seriously.
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